Customer Contact


Customer Contact

Call centre careers

Whether you’re processing claims or offering next-level service, life in a Cover-More contact centre means making great customer experiences happen every chance you get – and then some. Careers here are about communicating, empathy and going that bit further to get the result that’s right for the customer (and the business). And doing all of it as one supportive team.

Customer Service

Everyone at Cover-More lives and breathes customer service – but particularly in our call centre. This team gives their all to keep our customers travelling (and coming back for cover). Answering queries and smoothing over problems with every call, life here is about offering outstanding service over the phone. It’s also about getting results in a supportive, lively and fast-paced environment. It’s a great place to work, and an even better one to grow.

Role types
Customer Service Representative, Workforce Planner, Customer Service Team Leader

When something doesn’t go to plan, our Claims team are there to help. Everyone who works here is organised, caring and a great communicator. Most of all, they’re target-driven problem solvers who take on whole portfolios of claims and work with customers, medical experts, investigators and heaps of external suppliers to pull together the best result for everyone, every time.

Role types
Claims Officer, Claims Liaison Officer, Claims Team Leader

It's a bubbly fun place to be. Even when times are tough, you can always rely on someone to make you laugh and make the day more enjoyable.

A positive, passionate people-first culture
Jim Rouzios - Customer Contact

For Jim, our positive culture is what sets Cover-More apart. Having worked across insurance and financial services, Jim noticed the difference right away, when he joined us as a telesales team leader back in 2016.

“Cover-More is a bubbly fun place to be. Even when times are tough, you can rely on someone to make you laugh and make the day more enjoyable.”

Taking the lead in direct customer contact, Jim’s team became known for delivering results in a fast-paced, high-energy environment. Their performance is something he’s proud of to this day.

“My proudest moment at Cover-More has been seeing the team grow to where we are now. We increased the numbers, but we also delivered great outcomes for our customers.

“To me, people are more important than the numbers. I think it’s the people who create the numbers and if we’re not looking after our people then we can’t expect to drive the right results.”

New opportunities

After two years in telesales, Jim moved to our customer service team. He now leads our Sydney Premier team as well as our Manilla-based team.

“I was at the stage where I wanted a new challenge. And it’s certainly a big challenge, but one that I’m loving!

“Working in customer service at Cover-More means offering top service over the phone. It’s lively and fast-paced but also supportive. Everyone gets along with each other. And everyone’s willing to help, and pull together as a team.”

Great culture and good people

Our customer-first, people-first culture and our proven commitment to keeping our promises is what keeps Jim coming back for more.

“I’ve worked in insurance for a number of years, and Cover-More is different. We keep our promises to customers. We make sure we will look after them.

“Loyalty is important to me. I’ve always been loyal to Cover-More and I expect the same in return. For me, I’d rather work at an organisation that has a great culture and makes you feel like you want to come into work every day. That’s what I get at Cover-More.”